2-Year Guarantee Charles Underwood will repair or replace any piece which is factory defective for up to 2 years from the purchase date.  Just return item with proof of purchase date and a note explaining the defect.  We will repair or replace the item at no charge within 30 days after receipt. Return Policy Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase.  Our return policy is simple.  If for any reason, within 30 days of receipt, you are not satisfied with your purchase, simply contact us for a prompt exchange, credit or refund less shipping.  Please note that we can only process returns for items purchased from CharlesUnderwood.biz.  For store purchases, please return to store of original purchase.  Products which are made to order are subject to a 10% restocking fee.   Items which have been personalized may not be returned unless there is a factory defect.  Damage to packaging during shipping must be reported to carrier at time of receipt.  How To Return Returns are easy, simply obtain a Return Merchandise Authorization (RMA) from Customer Service.  You may contact Customer Service from 8 AM to 6 PM (MST) Mon-Fri at 888-882-0002 or e-mail support@charlesunderwood.biz . For you protection we recommend that you ship via UPS, FedEx, or Insured Parcel Post and insure your shipment for its full retail value.  Items must be re-packaged in their original boxes and returned in new condition.